FAQ
Frequently asked questions
Order
What should I do if I didn't receive the image or size I ordered?
If you receive the wrong image or incorrect size, please let us know by sending us an email at contact@thepoeticblack.com with pictures of the artwork you received. We will process a replacement order as soon as we are notified.
What should I do if the artwork I received is damaged or not in perfect condition?
If your artwork arrives not in perfect condition, please email us at contact@thepoeticblack.com with photos of the item and photos of the box it arrived in.
After internal review, we will ship you a replacement, at no additional cost.
Can I place an order by phone or email?
Due to the security issues, we don't take orders by phone or email.
Shipping & Delivery
Do you ship internationally?
Yes, we do. Please note that shipping prices may vary based on size and location.
When can I expect to receive my order?
10 - 14 businss days from the date of purchase.